Privacy policy

Last updated: July 2026

At Neo Muscle, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and protect your information when you visit neomusclexsr.com or purchase our products.

1. INFORMATION WE COLLECT

When you place an order or contact us, we may collect:

• Name
• Shipping and billing address
• Email address
• Phone number
• Payment information (processed securely by third-party payment providers)
• IP address and browser information
• Order history

We do not store your credit card information.

2. HOW WE USE YOUR INFORMATION

We use your information to:

• Process and ship your orders
• Provide customer support
• Send order confirmations and shipping updates
• Improve our website and services
• Prevent fraud and unauthorized transactions
• Comply with legal obligations

3. PAYMENT PROCESSING

Payments are securely processed by trusted third-party providers including Shopify Payments and PayPal.

Neo Muscle does not have access to your full payment information.

4. COOKIES

Our website uses cookies to:

• Remember your shopping cart
• Improve website performance
• Analyze visitor behavior
• Personalize your shopping experience

You may disable cookies through your browser settings, although some website features may not function properly.

5. THIRD-PARTY SERVICES

We may use trusted third-party services including:

• Shopify
• PayPal
• Google Analytics
• Meta (Facebook & Instagram)
• Shipping carriers

These services may collect information according to their own privacy policies.

6. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

7. YOUR RIGHTS

Depending on your location, you may have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to certain processing activities
• Withdraw consent where applicable

To exercise these rights, please contact us.

8. DATA RETENTION

We retain your information only as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce our agreements.

9. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

10. CONTACT

If you have any questions regarding this Privacy Policy, please contact us:

Email: info@neomusclexsr.com

Website: https://neomusclexsr.com